[community] Question about Inclusive practices in verification processes

Rezvan Boostani boostani.rezvan at gmail.com
Fri Sep 3 20:11:54 UTC 2021


Hi everyone,

Thank you so much for your input.

The initial question that I asked was not related to vaccine passport. I
used to work at Wapatah Centre for Indigenous Visual Art and Knowledge and
as part of my work as a UX/Service Designer I was supporting design of a
Digital tool to make the research work of the lab accessible.

One of the main challenges we were working to address was user
identification and verification process. We wanted to ensure it is
inclusive for participation of Indigenous community members as primary
stakeholders as well as anyone who is interested in Indigenous Art.

Before that I used to work in Healthcare area and Ontario Health Teams
program was one of the programs that started to address some of disconnects
across health care settings.

This is an area of interest for me and I was wondering if you know any
inclusive practices/frameworks examples in different areas.

Thanks,

Rezvan

We worked towards fiding some solutions for creating similar experience for
all the users


On Fri., Sep. 3, 2021, 15:29 Noelle Campbell-Smith, <noelle.cs at gmail.com>
wrote:

>  I am not working on the project but work alongside some who do.  The call
> for research participants went out this afternoon, I would love to have
> your voices included.
>
> Residents of Ontario, help us plan and prepare for the roll out of proof of
> vaccination. Sign-up now
> <
> https://survey.alchemer.com/s3/6507850/User-research-for-vaccine-verification
> >
> to
> volunteer. Participants who are selected will receive a $50 gift card.
> User research for providing proof of vaccination
> <
> https://survey.alchemer.com/s3/6507850/User-research-for-vaccine-verification
> >
>
> Noelle Campbell-Smith, MDes
> Senior User Experience Specialist, Ontario Digital Service
>
> On Fri, Sep 3, 2021 at 12:25 PM Cybele S <cybele.sack at gmail.com> wrote:
>
> > Hi John Willis:
> >
> > Those fundamental purpose questions we discussed previously are so
> > essential when it comes to the discussion of passports.
> >
> >
> >
> > On Fri, Sep 3, 2021 at 11:47 AM Cybele S <cybele.sack at gmail.com> wrote:
> >
> > > We must remember the needs of those with severe allergies and
> > > environmental illnesses in this conversation, including those with
> > > intersectional experience.
> > >
> > > On Fri, Sep 3, 2021 at 10:53 AM John W (personal) <
> > pickupwillis at gmail.com>
> > > wrote:
> > >
> > >> Ditto to that, John
> > >>
> > >> in our research with people on social assistance, we find that the key
> > >> design issue is how t integrate across multiple channels so that each
> > >> person can adapt the service channels to their needs - so  e.g. being
> > able
> > >> to press zero on an interactive voice system, to go to a live
> operator,
> > is
> > >> a specific use case.  Or to have a URL sent to one's device by
> texting a
> > >> bot, etc.
> > >>
> > >> In other words, the system of integrated channels is the thing we
> should
> > >> be designing, rather than narrowing focus to one channel, no matter
> how
> > >> useful it appears to mainstream designers and users.  Also why UX is
> too
> > >> narrow as a research approach -- rather we ought to be looking first
> > >> through the lens of service value rather than discrete tasks to be
> > >> performed.
> > >>
> > >> On Thu, Sep 2, 2021 at 10:40 PM John Rae <thepenguin at rogers.com>
> wrote:
> > >>
> > >>> Hello Cybele:
> > >>>
> > >>>  There is a fundamental problem with their one size fits all
> > >>> technological approach, the same one that permeates so much of
> today's
> > >>> society, and that is an assumption that everyone has technology, is
> > >>> comfortable using it, and that it will solve all problems.
> > >>>
> > >>> In my view, this notion falls into the "big Lie" category. It may
> work
> > >>> for many, but it isn't a universal solution to anything, and a
> variety
> > of
> > >>> approaches are necessary.
> > >>>
> > >>> John Rae
> > >>>
> > >>>
> > >>> ________________________________________
> > >>> Inclusive Design Community (community at lists.idrc.ocadu.ca)
> > >>> Click here to unsubscribe:
> > >>> https://lists.idrc.ocadu.ca/mailman/listinfo/community
> > >>>
> > >>
> > >>
> > >> --
> > >>
> > >> *John D. Willis | CE CAIP MDes*
> > >> Design & Innovation in Public Services
> > >> Toronto CANADA
> > >>
> > >> Garbled text? My apologies - speech-to-text technology is still a work
> > in
> > >> progress...
> > >>
> > >
> > ________________________________________
> > Inclusive Design Community (community at lists.idrc.ocadu.ca)
> > Click here to unsubscribe:
> > https://lists.idrc.ocadu.ca/mailman/listinfo/community
> >
> ________________________________________
> Inclusive Design Community (community at lists.idrc.ocadu.ca)
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