[community] Question about Inclusive practices in verification processes

Noelle Campbell-Smith noelle.cs at gmail.com
Fri Sep 3 19:29:11 UTC 2021


 I am not working on the project but work alongside some who do.  The call
for research participants went out this afternoon, I would love to have
your voices included.

Residents of Ontario, help us plan and prepare for the roll out of proof of
vaccination. Sign-up now
<https://survey.alchemer.com/s3/6507850/User-research-for-vaccine-verification>
to
volunteer. Participants who are selected will receive a $50 gift card.
User research for providing proof of vaccination
<https://survey.alchemer.com/s3/6507850/User-research-for-vaccine-verification>

Noelle Campbell-Smith, MDes
Senior User Experience Specialist, Ontario Digital Service

On Fri, Sep 3, 2021 at 12:25 PM Cybele S <cybele.sack at gmail.com> wrote:

> Hi John Willis:
>
> Those fundamental purpose questions we discussed previously are so
> essential when it comes to the discussion of passports.
>
>
>
> On Fri, Sep 3, 2021 at 11:47 AM Cybele S <cybele.sack at gmail.com> wrote:
>
> > We must remember the needs of those with severe allergies and
> > environmental illnesses in this conversation, including those with
> > intersectional experience.
> >
> > On Fri, Sep 3, 2021 at 10:53 AM John W (personal) <
> pickupwillis at gmail.com>
> > wrote:
> >
> >> Ditto to that, John
> >>
> >> in our research with people on social assistance, we find that the key
> >> design issue is how t integrate across multiple channels so that each
> >> person can adapt the service channels to their needs - so  e.g. being
> able
> >> to press zero on an interactive voice system, to go to a live operator,
> is
> >> a specific use case.  Or to have a URL sent to one's device by texting a
> >> bot, etc.
> >>
> >> In other words, the system of integrated channels is the thing we should
> >> be designing, rather than narrowing focus to one channel, no matter how
> >> useful it appears to mainstream designers and users.  Also why UX is too
> >> narrow as a research approach -- rather we ought to be looking first
> >> through the lens of service value rather than discrete tasks to be
> >> performed.
> >>
> >> On Thu, Sep 2, 2021 at 10:40 PM John Rae <thepenguin at rogers.com> wrote:
> >>
> >>> Hello Cybele:
> >>>
> >>>  There is a fundamental problem with their one size fits all
> >>> technological approach, the same one that permeates so much of today's
> >>> society, and that is an assumption that everyone has technology, is
> >>> comfortable using it, and that it will solve all problems.
> >>>
> >>> In my view, this notion falls into the "big Lie" category. It may work
> >>> for many, but it isn't a universal solution to anything, and a variety
> of
> >>> approaches are necessary.
> >>>
> >>> John Rae
> >>>
> >>>
> >>> ________________________________________
> >>> Inclusive Design Community (community at lists.idrc.ocadu.ca)
> >>> Click here to unsubscribe:
> >>> https://lists.idrc.ocadu.ca/mailman/listinfo/community
> >>>
> >>
> >>
> >> --
> >>
> >> *John D. Willis | CE CAIP MDes*
> >> Design & Innovation in Public Services
> >> Toronto CANADA
> >>
> >> Garbled text? My apologies - speech-to-text technology is still a work
> in
> >> progress...
> >>
> >
> ________________________________________
> Inclusive Design Community (community at lists.idrc.ocadu.ca)
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