[community] Question about Inclusive practices in verification processes

Cybele S cybele.sack at gmail.com
Fri Sep 3 16:24:53 UTC 2021

Hi John Willis:

Those fundamental purpose questions we discussed previously are so
essential when it comes to the discussion of passports.

On Fri, Sep 3, 2021 at 11:47 AM Cybele S <cybele.sack at gmail.com> wrote:

> We must remember the needs of those with severe allergies and
> environmental illnesses in this conversation, including those with
> intersectional experience.
> On Fri, Sep 3, 2021 at 10:53 AM John W (personal) <pickupwillis at gmail.com>
> wrote:
>> Ditto to that, John
>> in our research with people on social assistance, we find that the key
>> design issue is how t integrate across multiple channels so that each
>> person can adapt the service channels to their needs - so  e.g. being able
>> to press zero on an interactive voice system, to go to a live operator, is
>> a specific use case.  Or to have a URL sent to one's device by texting a
>> bot, etc.
>> In other words, the system of integrated channels is the thing we should
>> be designing, rather than narrowing focus to one channel, no matter how
>> useful it appears to mainstream designers and users.  Also why UX is too
>> narrow as a research approach -- rather we ought to be looking first
>> through the lens of service value rather than discrete tasks to be
>> performed.
>> On Thu, Sep 2, 2021 at 10:40 PM John Rae <thepenguin at rogers.com> wrote:
>>> Hello Cybele:
>>>  There is a fundamental problem with their one size fits all
>>> technological approach, the same one that permeates so much of today's
>>> society, and that is an assumption that everyone has technology, is
>>> comfortable using it, and that it will solve all problems.
>>> In my view, this notion falls into the "big Lie" category. It may work
>>> for many, but it isn't a universal solution to anything, and a variety of
>>> approaches are necessary.
>>> John Rae
>>> ________________________________________
>>> Inclusive Design Community (community at lists.idrc.ocadu.ca)
>>> Click here to unsubscribe:
>>> https://lists.idrc.ocadu.ca/mailman/listinfo/community
>> --
>> *John D. Willis | CE CAIP MDes*
>> Design & Innovation in Public Services
>> Toronto CANADA
>> Garbled text? My apologies - speech-to-text technology is still a work in
>> progress...

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