[community] Fwd: AODA standard for Social Assistance?

arc23 arcohoon at gmail.com
Wed Jul 7 15:50:34 UTC 2021


Great with that, just as long as the technology problems and communication
discussions are not lost thank you
written using voice to text excuse any mistakes 416-710-0817

On Wed., Jul. 7, 2021, 11:02 a.m. Cybele S, <cybele.sack at gmail.com> wrote:

> Before we get too granular, can this discussion also include definitions
> of who qualifies and when?
>
> On Wed, Jul 7, 2021 at 10:59 AM Fran Quintero Rawlings <
> rawlings.fran at gmail.com> wrote:
>
>> Hey this is a fascinating and important topic.
>>
>> Firstly because of how many barriers there are to filling out these
>> forms. The requirements for someone that is disabled, low income or a
>> senior needing any type of assistance is ridiculous.
>>
>> Secondly current AODA standards are still missing the mark - they don’t
>> account for neurodiversity needs and perhaps other inclusive need. On top
>> of being cumbersome, they are confusing and overwhelming to fill out.
>>
>> The elephant in the room around all of this is the lack of dignity
>> considered in the design of these services. They are not co-designed with
>> people that actually use the services (or the existing design of the AODA
>> standard.
>>
>> I would be interested in discussing this more.
>>
>> Cheers
>>
>> Fran
>>
>>
>> > On Jul 7, 2021, at 09:52, arc23 <arcohoon at gmail.com> wrote:
>> >
>> > ---------- Forwarded message ---------
>> > From: arc23 <arcohoon at gmail.com>
>> > Date: Wed, Jul 7, 2021 at 9:40 AM
>> > Subject: Re: [community] AODA standard for Social Assistance?
>> > To: Brian Moore <bmoore at screenreview.org>
>> >
>> >
>> > I am using both windows 10 and the latest version of Android and then
>> both
>> > those cases if there is a way to fill a PDF without paying for the
>> premium
>> > the user interface way finding does not make it easy so I don't know if
>> > there is a way I didn't fill out the form without signing up for a
>> monthly
>> > membership because I used up my free trial a few years ago
>> >
>> > I bet it's a government security thing but the fact is it's going to
>> nickel
>> > and dine as low income users they say you can get a word document but I
>> > think you have to talk to somebody first and if you can't get a hold of
>> > anybody then you're still stuck
>> >
>> > written using voice to text excuse any mistakes 416-710-0817
>> >
>> >> On Wed., Jul. 7, 2021, 7:47 a.m. Brian Moore, <bmoore at screenreview.org
>> >
>> >> wrote:
>> >>
>> >> really! Are you using a mac?  Adobe reader the free version should be
>> able
>> >> to fill out pdf forms although most of them really suck for
>> accessibility?
>> >>
>> >>
>> >> I am not sure the mac version does though.
>> >>
>> >>
>> >> Yeah, I have heard that calling them is a shit show and you can never
>> get
>> >> a hold of anyone. Clearly that hasn't changed since I was on it. you
>> could
>> >> leave voice mails and never get a call back!
>> >>
>> >>
>> >> Contact me on skype: brian.moore
>> >> follow me on twitter:http://www.twitter.com/bmoore123
>> >>
>> >> On 2021-07-06 5:28 p.m., arc23 wrote:
>> >>
>> >> They have definitely made in roads in making ODSP more digital
>> accessible
>> >> for users during the pandemic with my benefits website my only concern
>> as
>> >> an ODSP recipient is the digital forms are all in PDFs that need the
>> >> premium version of acrobat to fill electronically I cannot use my
>> wordq to
>> >> fill out the digital PDF forms. Can I claim Adobe Acrobat as an ODSP
>> >> expense that's the only way I can pay over $10 a month to be able to
>> >> properly fill out ODSP forms online
>> >>
>> >>
>> >> And also doesn't seem like they want clients to get a hold of them
>> easily
>> >> because I constantly had workers that just disappeared and when I call
>> in
>> >> they tell me all your worker quit months ago and they do nothing to
>> >> actually let you know that on their voicemail you just get a voicemail
>> box
>> >> that's full of messages
>> >>
>> >> They should definitely look into inclusive design principles and better
>> >> customer service principals for for us clients do actually use the
>> service
>> >> and do it more efficiently
>> >>
>> >> But usually when I do send them a document through the my benefits
>> website
>> >> I usually do get a response in about a week but it's getting to talk
>> to an
>> >> actual person on the phone that is still a problem
>> >>
>> >> written using voice to text excuse any mistakes 416-710-0817
>> >>
>> >> On Mon., Jul. 5, 2021, 5:12 p.m. Brian Moore, <bmoore at screenreview.org
>> >
>> >> wrote:
>> >>
>> >>> Hi.  If nothing else, I think all those programs communications with
>> >>> consumers are still in print.  I think even the monthly reporting
>> forms
>> >>> are still print. I heard some talk of online forms for reporting
>> monthly
>> >>> income and there was some talk of developing this when I was doing
>> >>> contract work at MGCS but not sure if anything ever came of that.  I
>> >>> know they have an online application package now but can't comment on
>> >>> its accessibility as I haven't tried although I did hear some people
>> had
>> >>> trouble.
>> >>>
>> >>>
>> >>> Would be interested what anyone knows about this.
>> >>>
>> >>> Brian.
>> >>>
>> >>> Contact me on skype: brian.moore
>> >>> follow me on twitter:
>> >>> http://www.twitter.com/bmoore123
>> >>>
>> >>> On 2021-07-05 4:11 p.m., John W (personal) wrote:
>> >>>> Hello Inclusive Design Community (aka My External Brain)
>> >>>>
>> >>>> I think a number of  folks here -- including Pina and Jutta and
>> David L
>> >>> but
>> >>>> maybe others? -- have deep expertise in AODA Standards development.
>> >>>>
>> >>>> Question: Has there ever been a discussion with the Provincial gov
>> >>> (either
>> >>>> the current Ministry or the former ADO) about developing a Standard
>> for
>> >>>> social assistance? Since OW an dODSP are heavily targeted at persons
>> >>> with
>> >>>> disabilities, some of us are interested if this idea has ever
>> surfaced
>> >>> and
>> >>>> if so, what was the upshot?
>> >>>>
>> >>>> If it has NOT come up, does anyone here want to make a case for or
>> >>> against
>> >>>> having an AODA Standard for social assistance? Since services under
>> OW
>> >>> and
>> >>>> ODSP are by eligibility only (not universal per se) this would
>> >>> presumably
>> >>>> be a narrower Standard than others, but at the same time it is
>> >>> interesting
>> >>>> to consider how a third-party standards-development process might
>> serve
>> >>> the
>> >>>> people who need social assistance in terms of accessibility.
>> >>>>
>> >>>> thanks, all thoughts welcome
>> >>>> j
>> >>>>
>> >>>>
>> >>>>
>> >>> ________________________________________
>> >>> Inclusive Design Community (community at lists.idrc.ocadu.ca)
>> >>> Click here to unsubscribe:
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>> >>>
>> >>
>> >
>> > --
>> > _______________________
>> > Adam Roy Cohoon [name]
>> > @ARC23
>> > ARTIST/ACCESS advocate / Tech Tester
>> > cell. 416-710-0817
>> > www.youtube.com/ARC23
>> > skype: arcohoon
>> > arcohoon at gmail.com
>> >
>> > this may have been composed with experimental speech and word prediction
>> > software, please, feel free to contact me for clarification if unclear
>> or
>> > always glad to talk via voice
>> > ________________________________________
>> > Inclusive Design Community (community at lists.idrc.ocadu.ca)
>> > Click here to unsubscribe:
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>> ________________________________________
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>



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