[community] Fwd: AODA standard for Social Assistance?

Cybele S cybele.sack at gmail.com
Wed Jul 7 15:02:32 UTC 2021


Before we get too granular, can this discussion also include definitions of
who qualifies and when?

On Wed, Jul 7, 2021 at 10:59 AM Fran Quintero Rawlings <
rawlings.fran at gmail.com> wrote:

> Hey this is a fascinating and important topic.
>
> Firstly because of how many barriers there are to filling out these forms.
> The requirements for someone that is disabled, low income or a senior
> needing any type of assistance is ridiculous.
>
> Secondly current AODA standards are still missing the mark - they don’t
> account for neurodiversity needs and perhaps other inclusive need. On top
> of being cumbersome, they are confusing and overwhelming to fill out.
>
> The elephant in the room around all of this is the lack of dignity
> considered in the design of these services. They are not co-designed with
> people that actually use the services (or the existing design of the AODA
> standard.
>
> I would be interested in discussing this more.
>
> Cheers
>
> Fran
>
>
> > On Jul 7, 2021, at 09:52, arc23 <arcohoon at gmail.com> wrote:
> >
> > ---------- Forwarded message ---------
> > From: arc23 <arcohoon at gmail.com>
> > Date: Wed, Jul 7, 2021 at 9:40 AM
> > Subject: Re: [community] AODA standard for Social Assistance?
> > To: Brian Moore <bmoore at screenreview.org>
> >
> >
> > I am using both windows 10 and the latest version of Android and then
> both
> > those cases if there is a way to fill a PDF without paying for the
> premium
> > the user interface way finding does not make it easy so I don't know if
> > there is a way I didn't fill out the form without signing up for a
> monthly
> > membership because I used up my free trial a few years ago
> >
> > I bet it's a government security thing but the fact is it's going to
> nickel
> > and dine as low income users they say you can get a word document but I
> > think you have to talk to somebody first and if you can't get a hold of
> > anybody then you're still stuck
> >
> > written using voice to text excuse any mistakes 416-710-0817
> >
> >> On Wed., Jul. 7, 2021, 7:47 a.m. Brian Moore, <bmoore at screenreview.org>
> >> wrote:
> >>
> >> really! Are you using a mac?  Adobe reader the free version should be
> able
> >> to fill out pdf forms although most of them really suck for
> accessibility?
> >>
> >>
> >> I am not sure the mac version does though.
> >>
> >>
> >> Yeah, I have heard that calling them is a shit show and you can never
> get
> >> a hold of anyone. Clearly that hasn't changed since I was on it. you
> could
> >> leave voice mails and never get a call back!
> >>
> >>
> >> Contact me on skype: brian.moore
> >> follow me on twitter:http://www.twitter.com/bmoore123
> >>
> >> On 2021-07-06 5:28 p.m., arc23 wrote:
> >>
> >> They have definitely made in roads in making ODSP more digital
> accessible
> >> for users during the pandemic with my benefits website my only concern
> as
> >> an ODSP recipient is the digital forms are all in PDFs that need the
> >> premium version of acrobat to fill electronically I cannot use my wordq
> to
> >> fill out the digital PDF forms. Can I claim Adobe Acrobat as an ODSP
> >> expense that's the only way I can pay over $10 a month to be able to
> >> properly fill out ODSP forms online
> >>
> >>
> >> And also doesn't seem like they want clients to get a hold of them
> easily
> >> because I constantly had workers that just disappeared and when I call
> in
> >> they tell me all your worker quit months ago and they do nothing to
> >> actually let you know that on their voicemail you just get a voicemail
> box
> >> that's full of messages
> >>
> >> They should definitely look into inclusive design principles and better
> >> customer service principals for for us clients do actually use the
> service
> >> and do it more efficiently
> >>
> >> But usually when I do send them a document through the my benefits
> website
> >> I usually do get a response in about a week but it's getting to talk to
> an
> >> actual person on the phone that is still a problem
> >>
> >> written using voice to text excuse any mistakes 416-710-0817
> >>
> >> On Mon., Jul. 5, 2021, 5:12 p.m. Brian Moore, <bmoore at screenreview.org>
> >> wrote:
> >>
> >>> Hi.  If nothing else, I think all those programs communications with
> >>> consumers are still in print.  I think even the monthly reporting forms
> >>> are still print. I heard some talk of online forms for reporting
> monthly
> >>> income and there was some talk of developing this when I was doing
> >>> contract work at MGCS but not sure if anything ever came of that.  I
> >>> know they have an online application package now but can't comment on
> >>> its accessibility as I haven't tried although I did hear some people
> had
> >>> trouble.
> >>>
> >>>
> >>> Would be interested what anyone knows about this.
> >>>
> >>> Brian.
> >>>
> >>> Contact me on skype: brian.moore
> >>> follow me on twitter:
> >>> http://www.twitter.com/bmoore123
> >>>
> >>> On 2021-07-05 4:11 p.m., John W (personal) wrote:
> >>>> Hello Inclusive Design Community (aka My External Brain)
> >>>>
> >>>> I think a number of  folks here -- including Pina and Jutta and David
> L
> >>> but
> >>>> maybe others? -- have deep expertise in AODA Standards development.
> >>>>
> >>>> Question: Has there ever been a discussion with the Provincial gov
> >>> (either
> >>>> the current Ministry or the former ADO) about developing a Standard
> for
> >>>> social assistance? Since OW an dODSP are heavily targeted at persons
> >>> with
> >>>> disabilities, some of us are interested if this idea has ever surfaced
> >>> and
> >>>> if so, what was the upshot?
> >>>>
> >>>> If it has NOT come up, does anyone here want to make a case for or
> >>> against
> >>>> having an AODA Standard for social assistance? Since services under OW
> >>> and
> >>>> ODSP are by eligibility only (not universal per se) this would
> >>> presumably
> >>>> be a narrower Standard than others, but at the same time it is
> >>> interesting
> >>>> to consider how a third-party standards-development process might
> serve
> >>> the
> >>>> people who need social assistance in terms of accessibility.
> >>>>
> >>>> thanks, all thoughts welcome
> >>>> j
> >>>>
> >>>>
> >>>>
> >>> ________________________________________
> >>> Inclusive Design Community (community at lists.idrc.ocadu.ca)
> >>> Click here to unsubscribe:
> >>> https://lists.idrc.ocadu.ca/mailman/listinfo/community
> >>>
> >>
> >
> > --
> > _______________________
> > Adam Roy Cohoon [name]
> > @ARC23
> > ARTIST/ACCESS advocate / Tech Tester
> > cell. 416-710-0817
> > www.youtube.com/ARC23
> > skype: arcohoon
> > arcohoon at gmail.com
> >
> > this may have been composed with experimental speech and word prediction
> > software, please, feel free to contact me for clarification if unclear or
> > always glad to talk via voice
> > ________________________________________
> > Inclusive Design Community (community at lists.idrc.ocadu.ca)
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> https://lists.idrc.ocadu.ca/mailman/listinfo/community
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