[community] Fwd: AODA standard for Social Assistance?

Fran Quintero Rawlings rawlings.fran at gmail.com
Wed Jul 7 14:59:19 UTC 2021


Hey this is a fascinating and important topic. 

Firstly because of how many barriers there are to filling out these forms. The requirements for someone that is disabled, low income or a senior needing any type of assistance is ridiculous. 

Secondly current AODA standards are still missing the mark - they don’t account for neurodiversity needs and perhaps other inclusive need. On top of being cumbersome, they are confusing and overwhelming to fill out. 

The elephant in the room around all of this is the lack of dignity considered in the design of these services. They are not co-designed with people that actually use the services (or the existing design of the AODA standard. 

I would be interested in discussing this more. 

Cheers

Fran 


> On Jul 7, 2021, at 09:52, arc23 <arcohoon at gmail.com> wrote:
> 
> ---------- Forwarded message ---------
> From: arc23 <arcohoon at gmail.com>
> Date: Wed, Jul 7, 2021 at 9:40 AM
> Subject: Re: [community] AODA standard for Social Assistance?
> To: Brian Moore <bmoore at screenreview.org>
> 
> 
> I am using both windows 10 and the latest version of Android and then both
> those cases if there is a way to fill a PDF without paying for the premium
> the user interface way finding does not make it easy so I don't know if
> there is a way I didn't fill out the form without signing up for a monthly
> membership because I used up my free trial a few years ago
> 
> I bet it's a government security thing but the fact is it's going to nickel
> and dine as low income users they say you can get a word document but I
> think you have to talk to somebody first and if you can't get a hold of
> anybody then you're still stuck
> 
> written using voice to text excuse any mistakes 416-710-0817
> 
>> On Wed., Jul. 7, 2021, 7:47 a.m. Brian Moore, <bmoore at screenreview.org>
>> wrote:
>> 
>> really! Are you using a mac?  Adobe reader the free version should be able
>> to fill out pdf forms although most of them really suck for accessibility?
>> 
>> 
>> I am not sure the mac version does though.
>> 
>> 
>> Yeah, I have heard that calling them is a shit show and you can never get
>> a hold of anyone. Clearly that hasn't changed since I was on it. you could
>> leave voice mails and never get a call back!
>> 
>> 
>> Contact me on skype: brian.moore
>> follow me on twitter:http://www.twitter.com/bmoore123
>> 
>> On 2021-07-06 5:28 p.m., arc23 wrote:
>> 
>> They have definitely made in roads in making ODSP more digital accessible
>> for users during the pandemic with my benefits website my only concern as
>> an ODSP recipient is the digital forms are all in PDFs that need the
>> premium version of acrobat to fill electronically I cannot use my wordq to
>> fill out the digital PDF forms. Can I claim Adobe Acrobat as an ODSP
>> expense that's the only way I can pay over $10 a month to be able to
>> properly fill out ODSP forms online
>> 
>> 
>> And also doesn't seem like they want clients to get a hold of them easily
>> because I constantly had workers that just disappeared and when I call in
>> they tell me all your worker quit months ago and they do nothing to
>> actually let you know that on their voicemail you just get a voicemail box
>> that's full of messages
>> 
>> They should definitely look into inclusive design principles and better
>> customer service principals for for us clients do actually use the service
>> and do it more efficiently
>> 
>> But usually when I do send them a document through the my benefits website
>> I usually do get a response in about a week but it's getting to talk to an
>> actual person on the phone that is still a problem
>> 
>> written using voice to text excuse any mistakes 416-710-0817
>> 
>> On Mon., Jul. 5, 2021, 5:12 p.m. Brian Moore, <bmoore at screenreview.org>
>> wrote:
>> 
>>> Hi.  If nothing else, I think all those programs communications with
>>> consumers are still in print.  I think even the monthly reporting forms
>>> are still print. I heard some talk of online forms for reporting monthly
>>> income and there was some talk of developing this when I was doing
>>> contract work at MGCS but not sure if anything ever came of that.  I
>>> know they have an online application package now but can't comment on
>>> its accessibility as I haven't tried although I did hear some people had
>>> trouble.
>>> 
>>> 
>>> Would be interested what anyone knows about this.
>>> 
>>> Brian.
>>> 
>>> Contact me on skype: brian.moore
>>> follow me on twitter:
>>> http://www.twitter.com/bmoore123
>>> 
>>> On 2021-07-05 4:11 p.m., John W (personal) wrote:
>>>> Hello Inclusive Design Community (aka My External Brain)
>>>> 
>>>> I think a number of  folks here -- including Pina and Jutta and David L
>>> but
>>>> maybe others? -- have deep expertise in AODA Standards development.
>>>> 
>>>> Question: Has there ever been a discussion with the Provincial gov
>>> (either
>>>> the current Ministry or the former ADO) about developing a Standard for
>>>> social assistance? Since OW an dODSP are heavily targeted at persons
>>> with
>>>> disabilities, some of us are interested if this idea has ever surfaced
>>> and
>>>> if so, what was the upshot?
>>>> 
>>>> If it has NOT come up, does anyone here want to make a case for or
>>> against
>>>> having an AODA Standard for social assistance? Since services under OW
>>> and
>>>> ODSP are by eligibility only (not universal per se) this would
>>> presumably
>>>> be a narrower Standard than others, but at the same time it is
>>> interesting
>>>> to consider how a third-party standards-development process might serve
>>> the
>>>> people who need social assistance in terms of accessibility.
>>>> 
>>>> thanks, all thoughts welcome
>>>> j
>>>> 
>>>> 
>>>> 
>>> ________________________________________
>>> Inclusive Design Community (community at lists.idrc.ocadu.ca)
>>> Click here to unsubscribe:
>>> https://lists.idrc.ocadu.ca/mailman/listinfo/community
>>> 
>> 
> 
> -- 
> _______________________
> Adam Roy Cohoon [name]
> @ARC23
> ARTIST/ACCESS advocate / Tech Tester
> cell. 416-710-0817
> www.youtube.com/ARC23
> skype: arcohoon
> arcohoon at gmail.com
> 
> this may have been composed with experimental speech and word prediction
> software, please, feel free to contact me for clarification if unclear or
> always glad to talk via voice
> ________________________________________
> Inclusive Design Community (community at lists.idrc.ocadu.ca)
> Click here to unsubscribe: https://lists.idrc.ocadu.ca/mailman/listinfo/community



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