[community] AODA standard for Social Assistance?

[arc23]

They have definitely made in roads in making ODSP more digital accessible
for users during the pandemic with my benefits website my only concern as
an ODSP recipient is the digital forms are all in PDFs that need the
premium version of acrobat to fill electronically I cannot use my wordq to
fill out the digital PDF forms. Can I claim Adobe Acrobat as an ODSP
expense that's the only way I can pay over $10 a month to be able to
properly fill out ODSP forms online


And also doesn't seem like they want clients to get a hold of them easily
because I constantly had workers that just disappeared and when I call in
they tell me all your worker quit months ago and they do nothing to
actually let you know that on their voicemail you just get a voicemail box
that's full of messages

They should definitely look into inclusive design principles and better
customer service principals for for us clients do actually use the service
and do it more efficiently

But usually when I do send them a document through the my benefits website
I usually do get a response in about a week but it's getting to talk to an
actual person on the phone that is still a problem

written using voice to text excuse any mistakes 416-710-0817

On Mon., Jul. 5, 2021, 5:12 p.m. Brian Moore, <bmoore at screenreview.org>
wrote:

> Hi.  If nothing else, I think all those programs communications with
> consumers are still in print.  I think even the monthly reporting forms
> are still print. I heard some talk of online forms for reporting monthly
> income and there was some talk of developing this when I was doing
> contract work at MGCS but not sure if anything ever came of that.  I
> know they have an online application package now but can't comment on
> its accessibility as I haven't tried although I did hear some people had
> trouble.
>
>
> Would be interested what anyone knows about this.
>
> Brian.
>
> Contact me on skype: brian.moore
> follow me on twitter:
> http://www.twitter.com/bmoore123
>
> On 2021-07-05 4:11 p.m., John W (personal) wrote:
> > Hello Inclusive Design Community (aka My External Brain)
> >
> > I think a number of  folks here -- including Pina and Jutta and David L
> but
> > maybe others? -- have deep expertise in AODA Standards development.
> >
> > Question: Has there ever been a discussion with the Provincial gov
> (either
> > the current Ministry or the former ADO) about developing a Standard for
> > social assistance? Since OW an dODSP are heavily targeted at persons with
> > disabilities, some of us are interested if this idea has ever surfaced
> and
> > if so, what was the upshot?
> >
> > If it has NOT come up, does anyone here want to make a case for or
> against
> > having an AODA Standard for social assistance? Since services under OW
> and
> > ODSP are by eligibility only (not universal per se) this would presumably
> > be a narrower Standard than others, but at the same time it is
> interesting
> > to consider how a third-party standards-development process might serve
> the
> > people who need social assistance in terms of accessibility.
> >
> > thanks, all thoughts welcome
> > j
> >
> >
> >
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