[community] Fwd: City of Toronto Vehicle-for-Hire Review Report Available

Thu Jun 20 19:19:05 UTC 2019

Thanks so much, Spirit.

A button to order a scent-free ride would be good too.  Many Uber and Lyft
drivers use air fresheners.

On Thu, Jun 20, 2019 at 2:52 PM Spirit Synott <spiritsinit at gmail.com> wrote:

> Cybele
> “Training” is not the same as cultural competence. I am so sorry you had
> that experience. This is another case of all of us on board to let Uber and
> or Lyft know this is a possible life threatening circumstance. The Driver
> was completely negligent to harass you for their own ignorance. It would be
> a completely different situation if they apologized for not being able to
> accommodate you at the time. I also agree there must be pushback for
> feedback.
> Spirit
>
>
> On Jun 19, 2019, at 8:48 AM, Cybele S <cybele.sack at gmail.com> wrote:
>
> Oops, lots of references to training.  Just scanned quickly.  But with 17
> references to the word training, it was short on detail.  Let's hope the
> frequency of the use of the word means the quality of what is provided is
> high.
>
> On Wed, Jun 19, 2019 at 8:44 AM Cybele S <cybele.sack at gmail.com> wrote:
>
> If there's still time to comment on this, some extra issues to consider:
>
> Scent-free rides available -- currently Lyft and Uber don't have this.  As
> an allergic person coming out of the hospital after an asthma attack, when
> I tried to order one, and I couldn't get in the ride that came, I was
> harassed by the driver up until the regular taxi that I called afterwards
> finally arrived.  There was also no good way to complain about this
> situation or behaviour.  Many people need scent-free vehicles.
>
> Training for Drivers on AODA and Human Rights Code -- Mandatory training
> of all drivers would be helpful, on the law and also on accessible customer
> service and how to do it.
>
> I'm sure I'm missing more gaps in the document.  I just wanted to share
> two aspects that stood out first.
>
> I noticed there was nobody on the consultation list from organizations
> that would have caught the scent-free aspect, including associations of
> people with respiratory conditions and allergies and environmental
> sensitivities.
>
> C.
>
> On Wed, Jun 19, 2019 at 8:38 AM Cybele S <cybele.sack at gmail.com> wrote:
>
> Oh I just found it:
>
> Here's the accessibility strategy:
> https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-134425.pdf
>
> On Wed, Jun 19, 2019 at 8:37 AM Cybele S <cybele.sack at gmail.com> wrote:
>
> Is it just me, or is it a bit challenging to find the accessibility
> strategy on this link?
>
> If anyone finds it, could they please post the direct link?
>
> Thanks, C.
>
> On Mon, Jun 17, 2019 at 10:35 AM Treviranus, Jutta <jtreviranus at ocadu.ca>
> wrote:
>
> This may be of interest to list members.
> Jutta
>
>
> Begin forwarded message:
>
> From: Dylan Feist <Dylan.Feist at toronto.ca<mailto:Dylan.Feist at toronto.ca
>
>
> Subject: City of Toronto Vehicle-for-Hire Review Report Available
> Date: June 17, 2019 at 9:56:16 AM EDT
> To: Dylan Feist <Dylan.Feist at toronto.ca<mailto:Dylan.Feist at toronto.ca>>
>
> You are receiving this information because you or your organization
> participated in the City of Toronto's vehicle-for-hire accessibility panel.
>
> Good Morning,
>
> The staff report with proposed recommendations to City of Toronto
> Municipal Code Chapter 546, Licensing of Vehicles-for-Hire, including an
> accessibility strategy, is now public. It will be considered at the June
> 24th meeting of the General Government and Licensing Committee<
>
> http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=15373#Meeting-2019.GL6
>
> .
>
>
> The staff report and attachments can be found near the bottom of the
> following webpage:
>
> GL6.31: Review of the City of Toronto Municipal Code Chapter 546,
> Licensing of Vehicles-for-Hire
> http://app.toronto.ca/tmmis/viewAgendaItemHistory.do?item=2019.GL6.31
>
> Interested individuals are able to submit comments or request to speak
> at the Committee meeting. Please visithttps://
> www.toronto.ca/legdocs/tmmis/have-your-say.htm for more information
> about this. Questions about this process should be directed to
> gglc at toronto.ca<mailto:gglc at toronto.ca>.
>
> Thank you kindly,
> Dylan
>
> ---
>
> Dylan Feist
> Senior Policy and Research Officer
>
> [Email 2]
>
> Policy & Strategic Support  |  Municipal Licensing and Standards
> City Hall  |  100 Queen St. W, 16th Fl
> <https://www.google.com/maps/search/100+Queen+St.+W,+16th+Fl?entry=gmail&source=g>.
> West Tower  M5H 2N2
> 416.392.1553  |  :dylan.feist at toronto.ca<mailto:dylan.feist at toronto.ca>
>
> We are committed to accountability and transparency. If you are
> contacting Municipal Licensing & Standards staff, you may be required to
> register as a Lobbyist. The City of Toronto's definition of lobbying is
> quite broad. Check for more information by visiting toronto.ca/lobbying
> <http://www.toronto.ca/lobbying> or contacting the Lobbyist Registrar
> at (416) 338-5858 orlobbyistregistrar at toronto.ca<mailto:
> lobbyistregistrar at toronto.ca>.
>
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>
> Spirit Synott
> spiritsinit at gmail.com
> spiritsinit.com
>
>
>
>
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