[community] Fwd: City of Toronto Vehicle-for-Hire Review Report Available

[Spirit Synott]

Cybele
“Training” is not the same as cultural competence. I am so sorry you had that experience. This is another case of all of us on board to let Uber and or Lyft know this is a possible life threatening circumstance. The Driver was completely negligent to harass you for their own ignorance. It would be a completely different situation if they apologized for not being able to accommodate you at the time. I also agree there must be pushback for feedback. 
Spirit


> On Jun 19, 2019, at 8:48 AM, Cybele S <cybele.sack at gmail.com> wrote:
> 
> Oops, lots of references to training.  Just scanned quickly.  But with 17
> references to the word training, it was short on detail.  Let's hope the
> frequency of the use of the word means the quality of what is provided is
> high.
> 
> On Wed, Jun 19, 2019 at 8:44 AM Cybele S <cybele.sack at gmail.com> wrote:
> 
>> If there's still time to comment on this, some extra issues to consider:
>> 
>> Scent-free rides available -- currently Lyft and Uber don't have this.  As
>> an allergic person coming out of the hospital after an asthma attack, when
>> I tried to order one, and I couldn't get in the ride that came, I was
>> harassed by the driver up until the regular taxi that I called afterwards
>> finally arrived.  There was also no good way to complain about this
>> situation or behaviour.  Many people need scent-free vehicles.
>> 
>> Training for Drivers on AODA and Human Rights Code -- Mandatory training
>> of all drivers would be helpful, on the law and also on accessible customer
>> service and how to do it.
>> 
>> I'm sure I'm missing more gaps in the document.  I just wanted to share
>> two aspects that stood out first.
>> 
>> I noticed there was nobody on the consultation list from organizations
>> that would have caught the scent-free aspect, including associations of
>> people with respiratory conditions and allergies and environmental
>> sensitivities.
>> 
>> C.
>> 
>> On Wed, Jun 19, 2019 at 8:38 AM Cybele S <cybele.sack at gmail.com> wrote:
>> 
>>> Oh I just found it:
>>> 
>>> Here's the accessibility strategy:
>>> https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-134425.pdf
>>> 
>>> On Wed, Jun 19, 2019 at 8:37 AM Cybele S <cybele.sack at gmail.com> wrote:
>>> 
>>>> Is it just me, or is it a bit challenging to find the accessibility
>>>> strategy on this link?
>>>> 
>>>> If anyone finds it, could they please post the direct link?
>>>> 
>>>> Thanks, C.
>>>> 
>>>> On Mon, Jun 17, 2019 at 10:35 AM Treviranus, Jutta <jtreviranus at ocadu.ca>
>>>> wrote:
>>>> 
>>>>> This may be of interest to list members.
>>>>> Jutta
>>>>> 
>>>>> 
>>>>> Begin forwarded message:
>>>>> 
>>>>> From: Dylan Feist <Dylan.Feist at toronto.ca<mailto:Dylan.Feist at toronto.ca
>>>>>>> 
>>>>> Subject: City of Toronto Vehicle-for-Hire Review Report Available
>>>>> Date: June 17, 2019 at 9:56:16 AM EDT
>>>>> To: Dylan Feist <Dylan.Feist at toronto.ca<mailto:Dylan.Feist at toronto.ca>>
>>>>> 
>>>>> You are receiving this information because you or your organization
>>>>> participated in the City of Toronto's vehicle-for-hire accessibility panel.
>>>>> 
>>>>> Good Morning,
>>>>> 
>>>>> The staff report with proposed recommendations to City of Toronto
>>>>> Municipal Code Chapter 546, Licensing of Vehicles-for-Hire, including an
>>>>> accessibility strategy, is now public. It will be considered at the June
>>>>> 24th meeting of the General Government and Licensing Committee<
>>>>> http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=15373#Meeting-2019.GL6
>>>>>> .
>>>>> 
>>>>> The staff report and attachments can be found near the bottom of the
>>>>> following webpage:
>>>>> 
>>>>> GL6.31: Review of the City of Toronto Municipal Code Chapter 546,
>>>>> Licensing of Vehicles-for-Hire
>>>>> http://app.toronto.ca/tmmis/viewAgendaItemHistory.do?item=2019.GL6.31
>>>>> 
>>>>> Interested individuals are able to submit comments or request to speak
>>>>> at the Committee meeting. Please visithttps://
>>>>> www.toronto.ca/legdocs/tmmis/have-your-say.htm for more information
>>>>> about this. Questions about this process should be directed to
>>>>> gglc at toronto.ca<mailto:gglc at toronto.ca>.
>>>>> 
>>>>> Thank you kindly,
>>>>> Dylan
>>>>> 
>>>>> ---
>>>>> 
>>>>> Dylan Feist
>>>>> Senior Policy and Research Officer
>>>>> 
>>>>> [Email 2]
>>>>> 
>>>>> Policy & Strategic Support  |  Municipal Licensing and Standards
>>>>> City Hall  |  100 Queen St. W, 16th Fl. West Tower  M5H 2N2
>>>>> 416.392.1553  |  :dylan.feist at toronto.ca<mailto:dylan.feist at toronto.ca>
>>>>> 
>>>>> We are committed to accountability and transparency. If you are
>>>>> contacting Municipal Licensing & Standards staff, you may be required to
>>>>> register as a Lobbyist. The City of Toronto's definition of lobbying is
>>>>> quite broad. Check for more information by visiting toronto.ca/lobbying
>>>>> <http://www.toronto.ca/lobbying> or contacting the Lobbyist Registrar
>>>>> at (416) 338-5858 orlobbyistregistrar at toronto.ca<mailto:
>>>>> lobbyistregistrar at toronto.ca>.
>>>>> 
>>>>> ________________________________________
>>>>> Inclusive Design Community (community at lists.idrc.ocadu.ca)
>>>>> To manage your subscription, please visit:
>>>>> https://lists.idrc.ocadu.ca/mailman/listinfo/community
>>>>> 
>>>> 
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