[community] Fwd: Survey: Waiting Time Experience in the Emergency Room

Robin Lobb robinlobb at gmail.com
Wed Jan 3 21:00:59 UTC 2018

I'm doing work on beds utilization issues in hospitals. This is directly
related to wait times. I'm happy to discuss.

On Wed, Jan 3, 2018 at 1:13 PM, Ahmed Ghalib <3152038 at student.ocadu.ca>

> Dear colleagues and friends.
> I am writing this email in the hope of getting your help in me carrying out
> a survey as part of my MRP (Major Research Project) at OCADU. The aim of
> the survey is to get the experience of people in waiting areas in
> hospitals. I need your assistance in getting to those on your contact list
> with such experience, including family members, friends and colleagues. I
> expect this response not take more than 30 minutes and I hope this does not
> put a big burden on all those taking part.
> I would like to highlight the following issues regarding the survey:
>    - Respondents are required to be* no less than 18 years* of age
>    - Respondents* should have Gmail account*
>    - The survey is only for those respondents with their* experience in
>    hospitals in the GTA (Great Toronto Area)*
>    - The* respondents in the survey remain anonymous* and they are not
>    required to give their name
>    - Response to *the question on consent is mandatory while other
>    questions are optional*
>    - The respondents in your contact list *should not have any direct
>    contact relationship with me the surveyor*
>    - Those with experience to share and are willing to participate but
>    because of *physical disability or for any other reason are unable to do
>    so, may seek the help of a friend or a colleague.*
>    - *Survey expiry date: 20 January 2018.*
> I look forward to your support in engaging as many people as you can and
> express my deep appreciation to you and all those responding to the survey.
> Ahmed F. Ghalib
> [image: Google Forms]
> I've invited you to fill out a form:
> Stories from the ER Waiting Area
> <https://docs.google.com/forms/d/e/1FAIpQLSfxCwcOHu2Gb2GHwsyfrD_
> VNvsnob-cmVm15Un9sxoL4alLwg/viewform?c=0&w=1&usp=mail_form_link>
> This survey is part of a research project in the Inclusive Design Masters
> program at
> OCAD University. The topic of study is the Visitor Experience in the
> Emergency
> Department Waiting Room.
> The intent of this research is to gather personal stories about user
> experience with
> particular interest in the architectural and environmental design aspects
> of the
> waiting room. The information will be used to develop a thesis about how to
> improve patient experience and accommodation of companions/families.
> The research question asks how we might improve the environment itself to
> better
> support people during this difficult time of stress, worry, and trauma.
> My research so far shows that these spaces have not been designed with
> optimal attention to user needs. I am seeking personal stories to draw out
> experiences, ideas, needs and desires that hospital staff and designers may
> not be aware of when developing these waiting places.
> This is important because designers need more thorough analysis of what
> people of all ages, sizes, cultures and abilities need and desire when they
> are struggling with health issues and seeking urgent help – during
> emotionally and physically difficult life events.
> Benefits:
> I hope that my work will help to make change that is inclusive and useful
> to people, through discovering issues and concerns that are not usually
> considered by those developing such healthcare spaces/places.
> I intend to provide a new set of recommendations that will be useful to
> design professionals and hospital administrators, and to share my study and
> outcomes in the local and international healthcare design domain. Results
> will be included in my Masters MRP document (author Ahmed Ghalib) held at
> the OCADU library upon completion in mid-2018, and available upon request
> from the library (416-977-6000, Ext. 334).
> Please note that there will be no contact between the researcher and
> specific respondents. The information gathered will be anonymous, and no
> names (of people or specific hospitals) will be used. Any mention of
> specific, identifiable persons will be redacted (removed) in data collected
> by the survey.
> Participant Requirements :
> - patient or a patient companion
> - experience has occurred post-2012
> - experience should be in one of the GTA (Great Toronto Area) hospitals
> Please note that:
> 1) All responses will be anonymous and will remain anonymous in all data
> storage and published materials.
> 2) Responses will be held securely in compliance with the Tri-Council
> policies detailed at the following link: http://www.pre.ethics.gc.ca/
> eng/policy-politique/initiatives/tcps2-eptc2/Default/ (TCPS2 2014, pp.
> 68-69) The survey data will be downloaded within 2 days, removed from the
> Google platform and stored securely offline in a secure filing system in
> order to minimize any possible online breach of privacy. Please be advised
> that Google is a US company, and data collected can therefore be subject to
> the Patriot Act.
> 3) If you do not wish to complete the survey, simply do not hit the send
> button, and your answers will be erased, and no information will be sent to
> the researcher. Once you do hit the send button, it will not be possible to
> withdraw from the survey, as all answers are gathered anonymously – the
> researcher will not be able to connect the answers to particular
> respondents.
> 4) - Please don't mention the hospital name or the staff members names in
> your story or experience. If you do, they will be redacted (removed) from
> the data collected.
> 5) - The age of the participants in the survey should be +18
> Fill out form
> <https://docs.google.com/forms/d/e/1FAIpQLSfxCwcOHu2Gb2GHwsyfrD_
> VNvsnob-cmVm15Un9sxoL4alLwg/viewform?c=0&w=1&usp=mail_form_link>
> Create your own Google Form
> <https://docs.google.com/forms?usp=mail_form_link>
> --
> undefined undefined 3152038 at student.ocadu.ca OCAD University
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Robin Lobb


416 846 2008

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