[community] Fwd: Survey: Waiting Time Experience in the Emergency Room

Ahmed Ghalib 3152038 at student.ocadu.ca
Wed Jan 3 18:13:56 UTC 2018

Dear colleagues and friends.

I am writing this email in the hope of getting your help in me carrying out
a survey as part of my MRP (Major Research Project) at OCADU. The aim of
the survey is to get the experience of people in waiting areas in
hospitals. I need your assistance in getting to those on your contact list
with such experience, including family members, friends and colleagues. I
expect this response not take more than 30 minutes and I hope this does not
put a big burden on all those taking part.

I would like to highlight the following issues regarding the survey:

   - Respondents are required to be* no less than 18 years* of age
   - Respondents* should have Gmail account*
   - The survey is only for those respondents with their* experience in
   hospitals in the GTA (Great Toronto Area)*
   - The* respondents in the survey remain anonymous* and they are not
   required to give their name
   - Response to *the question on consent is mandatory while other
   questions are optional*
   - The respondents in your contact list *should not have any direct
   contact relationship with me the surveyor*
   - Those with experience to share and are willing to participate but
   because of *physical disability or for any other reason are unable to do
   so, may seek the help of a friend or a colleague.*
   - *Survey expiry date: 20 January 2018.*

I look forward to your support in engaging as many people as you can and
express my deep appreciation to you and all those responding to the survey.

Ahmed F. Ghalib

[image: Google Forms]
I've invited you to fill out a form:
Stories from the ER Waiting Area
This survey is part of a research project in the Inclusive Design Masters
program at
OCAD University. The topic of study is the Visitor Experience in the
Department Waiting Room.

The intent of this research is to gather personal stories about user
experience with
particular interest in the architectural and environmental design aspects
of the
waiting room. The information will be used to develop a thesis about how to
improve patient experience and accommodation of companions/families.

The research question asks how we might improve the environment itself to
support people during this difficult time of stress, worry, and trauma.

My research so far shows that these spaces have not been designed with
optimal attention to user needs. I am seeking personal stories to draw out
experiences, ideas, needs and desires that hospital staff and designers may
not be aware of when developing these waiting places.

This is important because designers need more thorough analysis of what
people of all ages, sizes, cultures and abilities need and desire when they
are struggling with health issues and seeking urgent help – during
emotionally and physically difficult life events.

I hope that my work will help to make change that is inclusive and useful
to people, through discovering issues and concerns that are not usually
considered by those developing such healthcare spaces/places.

I intend to provide a new set of recommendations that will be useful to
design professionals and hospital administrators, and to share my study and
outcomes in the local and international healthcare design domain. Results
will be included in my Masters MRP document (author Ahmed Ghalib) held at
the OCADU library upon completion in mid-2018, and available upon request
from the library (416-977-6000, Ext. 334).

Please note that there will be no contact between the researcher and
specific respondents. The information gathered will be anonymous, and no
names (of people or specific hospitals) will be used. Any mention of
specific, identifiable persons will be redacted (removed) in data collected
by the survey.

Participant Requirements :

- patient or a patient companion
- experience has occurred post-2012
- experience should be in one of the GTA (Great Toronto Area) hospitals

Please note that:

1) All responses will be anonymous and will remain anonymous in all data
storage and published materials.

2) Responses will be held securely in compliance with the Tri-Council
policies detailed at the following link: http://www.pre.ethics.gc.ca/
eng/policy-politique/initiatives/tcps2-eptc2/Default/ (TCPS2 2014, pp.
68-69) The survey data will be downloaded within 2 days, removed from the
Google platform and stored securely offline in a secure filing system in
order to minimize any possible online breach of privacy. Please be advised
that Google is a US company, and data collected can therefore be subject to
the Patriot Act.

3) If you do not wish to complete the survey, simply do not hit the send
button, and your answers will be erased, and no information will be sent to
the researcher. Once you do hit the send button, it will not be possible to
withdraw from the survey, as all answers are gathered anonymously – the
researcher will not be able to connect the answers to particular

4) - Please don't mention the hospital name or the staff members names in
your story or experience. If you do, they will be redacted (removed) from
the data collected.

5) - The age of the participants in the survey should be +18

Fill out form
Create your own Google Form

undefined undefined 3152038 at student.ocadu.ca OCAD University

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