[community] clarifying a rumour

[L Snider]

I was also wondering if this settlement which made them make things more
accessible, made the number of complaints go down?

Am very curious to know if it is true!

Cheers

Lisa

On Tue, Jul 25, 2017 at 11:48 AM, Treviranus, Jutta <jtreviranus at ocadu.ca>
wrote:

> I wonder whether this is related to the Forrester research study by
> Microsoft: https://news.microsoft.com/2004/02/02/new-research-from-
> forrester-and-microsoft-shows-millions-of-aging-baby-
> boomers-can-benefit-from-accessible-technology/#Ovxd9LStwiGGyV7Y.97
>
> Jutta
>
>
> > On Jul 25, 2017, at 12:44 PM, David B Berman <berman at davidberman.com>
> wrote:
> >
> > I'm going to ask someone I'm connected with at Amazon accessibility...
> >
> > Interesting to know either way!
> >
> > - David
> >
> > On 24 July 2017 at 19:03, david.dyer.lawson at gmail.com <
> > david.dyer.lawson at gmail.com> wrote:
> >
> >> Me too!!! But, is this an urban myth, as it were?
> >>
> >> Sent from my Huawei Mobile
> >>
> >>
> >> -------- Original Message --------
> >> Subject: Re: [community] clarifying a rumour
> >> From: David Berman | 613-728-6777 <(613)%20728-6777>
> >> To: Pina D'Intino ,"'John W (personal)'" ,'Inclusive Design Community'
> >> CC:
> >>
> >>
> >> I'd love to see it too! Thank you in advance!
> >>
> >>
> >> On 2017-07-24 12:41, Pina D'Intino wrote:
> >>> IF anyone finds it, I'd love to see it too. Thanks much.
> >>>
> >>>
> >>> Pina D'Intino, MDes, PMP, CPACC
> >>> Accessibility Strategist and Consultant
> >>> t. 416.948.3348 <(416)%20948-3348>
> >>> e-mail:Pina.dintino at gmail.com; pina at aequumaccess.com
> >>> www.aequumglobalaccess.com
> >>> www.linkedin.com/in/pinadintino
> >>> "Together we empower each other to reach our full potential." D. Onley
> >>> Supporter of Barrier Free Canada (BFC) - www.barrierfreecanada.org
> >>>
> >>> -----Original Message-----
> >>> From: community [mailto:community-bounces at lists.idrc.ocadu.ca] On
> >> Behalf Of
> >>> John W (personal)
> >>> Sent: Monday, July 24, 2017 12:36 PM
> >>> To: Inclusive Design Community
> >>> Subject: [community] clarifying a rumour
> >>>
> >>> Hi friends, I would like some help clarying a supposed incident at
> Amazon
> >>> some years ago - the way I heard it, the company was concerned about
> the
> >>> volume of complaints on their site(s) and when they did a deeper dive,
> >> they
> >>> found that some huge proportion (50%-plus) were issues resolvable by
> >> taking
> >>> action on accessibility. In other words, customer experience was
> >>> dramatically enhanced and volume of complaints cut simply by moving to
> a
> >>> higher level of inclusive design.
> >>>
> >>> Can anyone point me to any published citation of this story? or clarify
> >> it
> >>> for me with any published evidence? Needn't be academic, I just want
> >>> something tangible to refer to as evidence.
> >>>
> >>> thanks!
> >>> j
> >>>
> >>> *cJohn D. Willis | **CMRP, MDes *
> >>> Inclusive design, strategy and research
> >>> Toronto CANADA
> >>>
> >>> Web: www.jdwillis.ca
> >>> LinkedIn: https://ca.linkedin.com/in/tojohnw
> >>> Twitter: @TOjohnw
> >>> Skype: johnwillis416
> >>> ________________________________________
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> >>
> >> --
> >> David Berman, RGD, FGDC, CPACC E-mail berman at davidberman.com LinkedIn
> Twitter
> >> @davidberman Facebook Skype davidberman.com
> >> Google Plus
> >> David Berman Communications | berman at davidberman.com | @davidberman |
> >> blog
> >> +1-613-728-6777 <(613)%20728-6777> | 340 Selby Avenue, Ottawa K2A 3X6
> >>
> >> High Level Advisor, United Nations | Invited Expert, W3C | Ico-D
> >> Sustainability Chair | Carleton University Access Network chair
> >> ------------------------------------------------------------
> >> ------------------------------------------------------------
> >> ------------------------------------------------------------
> >> ------------------------------------------------------------
> >> ------------------------------------------------
> >> /Upcoming:/ Cyprus | Israel | St. Louis | Argentina | Bali
> >> /Accessibility courses:/ Denver | Ottawa | Toronto | Online (November
> 15) [
> >> https://www.davidberman.com/2017-november-15-accessibility-course/]
> >> Enjoy this accessibility video we helped produce for CMA | Do Good book
> >> news: "Don't just do good design ... do good!"
> >>
> >> This message may contain proprietary information. Unauthorized
> >> disclosure/copying/distribution of contents prohibited.
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> >>
> >>
> >
> >
> > --
> > David Berman, RGD, FGDC, CPACC
> > David Berman Communications | berman at davidberman.com | @davidberman |
> blog
> > +1-613-728-6777 | 340 Selby Avenue, Ottawa K2A 3X6
> >
> > High Level Advisor, United Nations | Invited Expert, W3C | Ico-D
> > Sustainability Chair | Carleton University Access Network chair
> > ________________________________
> > Upcoming: Toronto | St. Louis | Buenos Aires | Bali | Tel Aviv
> > Accessibility courses: join us online November 15!
> > Enjoy this accessibility video we helped produce for CMA
> >
> > This message may contain proprietary information. Unauthorized
> > disclosure/copying/distribution of contents prohibited.
> > ________________________________________
> > Inclusive Design Community (community at lists.idrc.ocadu.ca)
> > To manage your subscription, please visit: http://lists.idrc.ocadu.ca/
> mailman/listinfo/community
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